Last Updated: November 1, 2025
At Keen Agency, we aim for complete client satisfaction. Since we provide professional communication and digital services tailored to each client, refunds are handled as follows:
1. Service-Based Work
Because our work involves personalized strategies and creative output, refunds are generally not provided once a project has started or deliverables have been approved.
2. Cancellations
- If you cancel before project initiation, a full refund may be issued.
- If work has started, partial refunds may be offered based on the percentage of work completed.
3. Non-Delivery
If we fail to deliver agreed-upon services without prior communication or valid reason, a full refund will be issued.
4. Dispute Resolution
We encourage clients to contact us directly at info@keenagency.org to resolve any concerns before requesting a refund.